Please wait while this page is prepared.
MapAble Care
MapAble Care is the care-support module for participants, nominees, providers and support coordinators. It is being shaped around verified providers, clear consent, service evidence and human-controlled decisions.
Module overview
The people and teams this module is designed to support.
Safe public-facing capabilities in the current pilot build.
Planned capabilities that are not yet production claims.
MapAble is being built with consent, verification and audit controls at the centre.
Explore MapAble
MapAble Complete Support
Hireup helps people find and manage support workers. MapAble helps people plan, verify, travel to, receive, confirm, pay for, review, and improve support in the real world.
Not just a worker marketplace. A full journey layer for accessible support.
Ecosystem canvas
How MapAble Care connects to the MapAble Complete Support ecosystem.
Participant-controlled access needs, communication preferences, transport notes, routines, and support preferences.
What this unlocks: Consent-controlled sharing before any match or booking.
Match workers by access needs, communication, support skills, cultural preferences, transport feasibility, and environment.
What this unlocks: Fewer mismatches and safer first connections.
Show evidence-backed worker capability: screening, training, experience, credentials, support preferences, and verification status.
What this unlocks: Transparent capability before assignment.
Book the worker, accessible ride, pickup notes, return trip, and buffer time in one flow.
What this unlocks: Whole-journey booking instead of separate admin.
Structure the first shift with preparation, tasks, boundaries, compatibility review, and rematch options.
What this unlocks: Lower-risk starts for participants and workers.
Support the shift itself with arrival, task checklist, communication notes, incident shortcut, transport status, and confirmation.
What this unlocks: Real-time support delivery, not just booking.
Build a participant-approved team with primary, backup, and emergency workers.
What this unlocks: Continuity when regular workers are unavailable.
Show estimated costs, line item labels, invoice checks, transport costs, and plan-manager export prompts.
What this unlocks: Clear pricing before commitment — not NDIS funding decisions.
Track response time, on-time arrival, cancellations, no-shows, completion rates, and participant rebooking.
What this unlocks: Accountability beyond star ratings.
Record service completion, participant confirmation, worker acceptance, invoice status, dispute windows, and payout readiness.
What this unlocks: Governed payouts after service is confirmed.
Give support coordinators visibility across requests, workers, transport, budgets, invoices, issues, and outcomes.
What this unlocks: Consent-based oversight for coordinators.
Help users organise concerns, complaint timelines, evidence, escalation options, and trusted sharing.
What this unlocks: Clear pathways when something goes wrong.
