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Resource hub
Explore Access Guides for Australian cities, public modules, the Complete Support ecosystem, policy documents, and support pathways while the operating system is prepared for controlled pilots.
Browse Access GuidesDetails
Provider onboarding, verification, and workforce controls are being prepared for pilot use. Register provider interest and review the provider journey and capability blocks below.
Access Guides
Practical city and regional accessibility guides covering transport, toilets, gradients, crowd alternatives, and day-planning — starting with capital cities, then Tier 1–3 regional locations.
ACT
Starter guide drafted
A compact capital where accessible outings often depend on linking bus, light rail, museums, civic precincts and lakeside paths into one predictable day.
NSW
Starter guide drafted
Australia’s largest visitor city needs a guide that separates broad accessibility claims from the real details: lifts, gradients, wharves, station exits, toilets, crowds and event-day detours.
VIC
Starter guide drafted
Melbourne needs an access guide that explains the practical difference between trains, buses, trams, level-access stops, laneways, event crowds and CBD mobility maps.
QLD
Starter guide drafted
A river city guide should connect trains, buses, CityCat-style river travel, bridges, South Bank, hospitals and event venues with heat-aware access planning.
SA
Starter guide drafted
Adelaide’s grid, parklands and festival calendar make it a strong guide for cultural access, quiet routes, tram/train/bus links and regional visitor planning.
WA
Starter guide drafted
Perth requires a guide that links long-distance city travel, rail stations, riverfront areas, beaches, hospitals and accessible parking into realistic itineraries.
TAS
Starter guide drafted
Hobart’s hills, heritage buildings, waterfront and compact visitor core make it a guide where gradients and entrance details matter as much as destination lists.
NT
Starter guide drafted
Darwin needs a heat-aware, wet-season-aware guide that connects buses, accessible taxis, waterfront spaces, cultural venues, parks and regional gateways.
Plus 53 Tier 1–3 regional city and town guides in the rollout matrix — see all Access Guides for the full list.
Module hub
Start with the public modules, discovery tools, and support pathways available during the controlled pilot.
Care
Consent-first support requests, access-fit matching, and worker capability visibility.
Transport
Accessible trip planning, care + transport bundles, and reliability principles.
Access
Participant-controlled access notes, venue profiles, and community access data.
Guides
Capital and regional accessibility guides for Australian cities and towns.
Employment
Workplace access context, job support pathways, and rights-aware workflows.
Discovery
Public provider discovery while pilot onboarding and verification are prepared.
Providers
Register interest, review verification approach, and explore provider capabilities.
Support
Rights Navigator, complaint pathways, and procedural support when something goes wrong.
About
Platform principles, roadmap phases, and the Complete Support ecosystem overview.
Ecosystem canvas
All twelve connected capabilities in one place — use this hub to understand how care, transport, access, and trust fit together.
Participant-controlled access needs, communication preferences, transport notes, routines, and support preferences.
What this unlocks: Consent-controlled sharing before any match or booking.
Learn more →Match workers by access needs, communication, support skills, cultural preferences, transport feasibility, and environment.
What this unlocks: Fewer mismatches and safer first connections.
Learn more →Show evidence-backed worker capability: screening, training, experience, credentials, support preferences, and verification status.
What this unlocks: Transparent capability before assignment.
Learn more →Book the worker, accessible ride, pickup notes, return trip, and buffer time in one flow.
What this unlocks: Whole-journey booking instead of separate admin.
Learn more →Structure the first shift with preparation, tasks, boundaries, compatibility review, and rematch options.
What this unlocks: Lower-risk starts for participants and workers.
Learn more →Support the shift itself with arrival, task checklist, communication notes, incident shortcut, transport status, and confirmation.
What this unlocks: Real-time support delivery, not just booking.
Learn more →Build a participant-approved team with primary, backup, and emergency workers.
What this unlocks: Continuity when regular workers are unavailable.
Learn more →Show estimated costs, line item labels, invoice checks, transport costs, and plan-manager export prompts.
What this unlocks: Clear pricing before commitment — not NDIS funding decisions.
Learn more →Track response time, on-time arrival, cancellations, no-shows, completion rates, and participant rebooking.
What this unlocks: Accountability beyond star ratings.
Learn more →Record service completion, participant confirmation, worker acceptance, invoice status, dispute windows, and payout readiness.
What this unlocks: Governed payouts after service is confirmed.
Learn more →Give support coordinators visibility across requests, workers, transport, budgets, invoices, issues, and outcomes.
What this unlocks: Consent-based oversight for coordinators.
Learn more →Help users organise concerns, complaint timelines, evidence, escalation options, and trusted sharing.
What this unlocks: Clear pathways when something goes wrong.
Learn more →Support journey
From Access Pass to coordinator outcome — twelve steps that connect care, transport, confirmation, and improvement.
Share only what is needed for matching and delivery.
Describe tasks, timing, location, and access context.
Workers ranked by capability, transport, and preferences.
Compare profiles with plain-language summaries.
Confirm feasible pickup, travel time, and vehicle fit.
Structured start with clear boundaries and tasks.
Checklists, notes, transport status, and incident shortcuts.
Plain-language confirmation of what was delivered.
Policy
Trust layer
Sensitive information is shared only with explicit participant control.
Rights Navigator and support tickets with neutral, procedural language.
Need-to-know defaults; no silent broad sharing of access data.
WCAG-oriented patterns; formal conformance claims require evidence.
